Find answers to the little things you're wondering about

FAQs

What is The Sundry Art Post?

The Sundry Art Post is my monthly snail mail art club—a little creative surprise delivered straight to your mailbox. Each edition features original artwork and paper goodies designed around a new theme, all created and packed by me through asgILLUSTRATION.

Think of it as a tiny art date with your mailbox. 💌

What comes in each edition?

Each edition is a little different! You can expect a mix of original artwork and paper goods such as an art print, stickers, a letter from me, custom packaging, and other occasional surprises.

The exact contents may change from month to month depending on the theme, so part of the fun is not knowing everything before your envelope arrives.

Is every month the same?

Nope! The Sundry Art Post changes themes every month, so the artwork, colors, designs, and occasional extras will change too.

Some months may be cute, some spooky, some dreamy, some weird—and probably a little bit of everything in between.

Can I see the theme before I subscribe?

Yes! I’ll share the current edition and its theme on the website and my social media before or during the subscription period.

Some pieces may be previewed ahead of time, but I may keep a few little surprises tucked away for your envelope. 👀

When am I charged?

The Sundry Art Post is a recurring subscription, so you’ll be charged according to the billing schedule shown when you subscribe.

Your checkout and subscription portal will show your upcoming renewal information.

How do I manage my subscription?

You can use the Manage Subscription link in the Quick Links at the bottom of the website to view and manage your subscription.

If you ever have trouble accessing it, email me at hello@asgillustration.com and I can help.

How do I cancel my subscription?

You can cancel through the Manage Subscription portal at any time before your next renewal is processed.

Canceling stops future renewals. If your current month's payment has already been processed, that edition may still be prepared and mailed.

For all the official details, you can check the Cancellation Policy at the bottom of the site.

Does canceling my subscription cancel the edition I already paid for?

Not automatically.

If your payment for the current edition has already processed, that order may still be fulfilled even if you cancel your subscription afterward. Your cancellation will prevent the next recurring charge.

Can I buy just one edition?

If a one-time purchase option is available for the current edition, you’ll see it listed on the product page.

Otherwise, The Sundry Art Post is offered as a recurring subscription that you can cancel before a future renewal.

When does my envelope mail out?

Each edition has its own production and mailing schedule, and I’ll share the relevant timing for that month's release.

Because everything is designed, printed, assembled, and packed in small batches, please keep in mind that this isn’t Amazon Prime over here. 😂💌 Your art mail is being prepared by an actual human.

When should I start stalking my mailbox? 👀💌

The Sundry Art Post travels the old-fashioned way—snail mail!

USPS generally estimates First-Class Mail at around 1–5 business days, but sometimes envelopes decide to take the scenic route. Please allow up to 15 business days from the mailing date, excluding Sundays and postal holidays, before contacting me about potentially missing mail.

You can find the full details in the Shipping Policy at the bottom of the site.

Does The Sundry Art Post include tracking?

The Sundry Art Post is designed to travel like traditional letter mail, so monthly envelopes may not include tracking unless otherwise stated.

That's part of what helps keep the club affordable and keeps the whole thing feeling like actual snail mail. 💌

My envelope hasn't arrived yet. What should I do?

First, check that 15 business days have passed since the mailing date. Postal delays happen, especially around holidays, bad weather, and busy mailing periods.

If the full delivery buffer has passed and your envelope still hasn't arrived, email hello@asgillustration.com with your name and order information so I can take a look.

For qualifying lost mail, I’ll generally send a replacement first rather than issuing a refund.

What if my order arrives damaged?

Fingers crossed this won’t happen! 😭 But if it does, please email hello@asgillustration.com within 14 days of delivery with your order number, a quick description of what happened, and clear photos of the damaged item.

If your claim qualifies, I’ll generally send a replacement at no additional cost.

What if I receive the wrong item?

Please email me within 14 days of delivery with your order information and a photo of what you received.

If I packed the wrong thing, I’ll work with you to make it right. 💌

Can I return or exchange my order?

Because my products are artist-made and prepared in small batches, returns and exchanges are not accepted except where required by law.

If something arrived damaged, incorrect, or appears genuinely lost after the delivery window, that's different—reach out and I’ll help.

You can read the full Refund Policy at the bottom of the website.

Can I get a refund if my mail is late?

A late envelope does not automatically qualify for a refund.

Snail mail occasionally takes longer than USPS's original estimate, which is why I ask that you allow the full 15-business-day delivery buffer first.

For qualifying lost, damaged, or incorrect orders, my standard solution is generally to send a replacement. If I’m unable to provide an appropriate replacement, a refund may be issued instead.

What if I entered the wrong mailing address?

Please contact me at hello@asgillustration.com as soon as possible.

If your envelope hasn’t been mailed yet, I’ll make a reasonable effort to update the address.

Once an order has entered the mail, though, I can’t redirect it. If USPS returns an envelope because the address provided at checkout was incorrect or incomplete, additional postage may be required to mail it again.

So give that address one extra little check before you hit checkout. 👀

Can I change my address for future editions?

Yes—please update your shipping information through your subscription account before the next order is processed.

If you're unsure whether the change went through, email hello@asgillustration.com and I can help you figure out what to do next.

Do you offer refunds for change-of-mind purchases?

Generally, no.

Because each order is artist-made and prepared in small batches, purchases aren't refundable simply because you changed your mind after the order has been processed or mailed.

You can find all the details in the Refund Policy.

Can I share my Sundry Art Post goodies online?

Absolutely! 🥹💌 I love seeing the art out in the wild.

You're welcome to photograph your mail and share it on your personal social media. If you'd like to credit me, please tag @ashliesg_ or link to www.asgillustration.com.

I only ask that you don't upload high-resolution scans or isolated files of the artwork that would allow someone else to reproduce it.

Can I make fan art inspired by your work?

Yes! Genuine, noncommercial fan art is welcome.

If your work is directly inspired by an original asgILLUSTRATION piece, character, concept, or design, please credit asgILLUSTRATION and include either @ashliesg_ or www.asgillustration.com where appropriate.

Fan art shouldn't simply trace or reproduce my original artwork, and commercial use requires permission first.

For the full details, see the Terms of Service.

Can I use your artwork for my own products or projects?

Not without my express written permission.

Purchasing or receiving one of my pieces gives you the physical artwork or product—it does not transfer the copyright or give permission to reproduce, remix, publish, resell, print, or commercially use the artwork.

If you're interested in licensing, collaboration, or another type of use, email hello@asgillustration.com.

Can your artwork be used with AI?

No, not without my express written consent.

asgILLUSTRATION artwork may not be uploaded to AI image generators, used to train or fine-tune AI models, added to datasets, used to create LoRAs or style models, or otherwise used to generate AI recreations, variations, or imitations of my work.

You can read the full AI and intellectual-property terms in the Terms of Service.

How do I contact you if I still need help?

If the FAQs didn't catch your question, you can reach me at:

hello@asgillustration.com

You can also use the Contact page linked in the Quick Links below.

For order questions, including your order number in your message will help me assist you more quickly. 💌