Refund & Return Policy

Last Updated: September 29, 2026

Thank you for supporting asgILLUSTRATION and The Sundry Art Post! Because our products are artist-made, produced in small batches, and often prepared specifically for each order, all sales are generally final once an order has been mailed.

Please review the policy below before placing an order.

Returns & Exchanges

We do not accept returns or exchanges.

Once an order has been mailed, it cannot be returned for a refund or exchanged because of:

• a change of mind;

• ordering the wrong item;

• no longer wanting the product;

• differences in personal preference;

• minor variations associated with handmade or independently produced items; or

• postal delays that are still within the reasonable delivery period described below.

Nothing in this policy limits any rights you may have where a return, refund, or other remedy is required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us before the order has been mailed.

If your order has not yet entered final processing or been mailed, we may be able to cancel it and issue a refund to your original payment method.

Once an order has been mailed, it can no longer be canceled.

For The Sundry Art Post, canceling your subscription stops future renewals. Canceling a subscription does not automatically cancel or refund an order that has already been processed for the current subscription cycle.

Please review our Subscription Policy for additional cancellation and renewal information.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 14 days of delivery.

Please include:

• your name;

• your order number;

• a description of the issue; and

• clear photographs showing the damaged or incorrect item and, when helpful, its packaging.

You will generally not be required to return the damaged or incorrect item.

When a claim qualifies under this policy, our first remedy will normally be to send a replacement at no additional cost.

If an appropriate replacement is unavailable, we may issue a refund for the affected item instead.

Missing Mail

USPS delivery times are estimates and are not guaranteed.

Domestic First-Class Mail may normally be estimated to arrive within approximately 1–5 business days after mailing, but postal delays can occur.

For that reason, an order is not considered lost immediately after the estimated delivery window has passed.

Please allow up to 15 business days from the date your order was mailed, excluding Sundays and postal holidays, before contacting us to report an order as missing.

Orders that are still within this 15-business-day delivery buffer do not qualify for a replacement or refund solely because they have not yet arrived.

If your order has still not arrived after the applicable waiting period, please contact us with your order information so we can review the issue.

For qualifying lost-mail claims, our first remedy will generally be to send a replacement at no additional cost.

If a suitable replacement cannot be provided, a refund may be issued instead.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before checkout.

If you notice an address error before your order has been mailed, contact us as soon as possible. We will make reasonable efforts to update it before shipment.

We cannot guarantee that an address can be changed after an order has entered processing.

If an order is returned to us because the address provided at checkout was incorrect, incomplete, undeliverable, or otherwise unable to receive mail, the customer may be responsible for the cost of postage required to resend the order.

We are not responsible for orders delivered to an incorrect address that was provided by the customer.

Postal Delays

Once an order has entered the postal system, delivery may be affected by circumstances outside of our control, including:

• carrier delays;

• severe weather;

• holidays;

• postal processing issues;

• local service disruptions; or

• other unexpected shipping conditions.

A delivery delay by itself does not automatically qualify an order for a refund or replacement.

Please allow the full delivery buffer described in this policy before reporting an order as missing.

Replacement Before Refund

Because many asgILLUSTRATION and The Sundry Art Post items can be reproduced or replaced at a significantly lower cost than refunding an entire order, replacement is our standard remedy for qualifying damaged, incorrect, or lost orders.

A refund may be issued when:

• we are unable to provide an appropriate replacement;

• we cancel an order before fulfillment;

• an order otherwise qualifies for a refund under another asgILLUSTRATION policy; or

• a refund is required by applicable law.

Replacement eligibility is reviewed on a case-by-case basis according to the circumstances of the order and this policy.

Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

asgILLUSTRATION does not control processing times imposed by financial institutions.

Items That Do Not Qualify for a Refund or Replacement

Unless otherwise required by law, we generally cannot provide a refund or replacement for:

• change-of-mind purchases after mailing;

• orders reported as missing before the applicable delivery buffer has passed;

• minor handmade or print variations that do not affect the intended use of the item;

• damage occurring after delivery because of customer handling;

• orders sent to an incorrect or incomplete address supplied by the customer and successfully delivered to that address; or

• unauthorized resale purchases made through a third party.

Contact Us

If you believe your order qualifies for a replacement or refund, please contact us at:

asgILLUSTRATION
Email: hello@asgillustration.com
Website: www.asgillustration.com

Please include your order number and any relevant photos or details so we can assist you.

For additional information regarding shipping times, delivery expectations, and The Sundry Art Post, please review our:

Shipping & Returns Policy
Subscription Policy
Terms of Service
Contact Page