Shipping Policy

Last Updated: September 29, 2026

Thank you for ordering from asgILLUSTRATION and subscribing to The Sundry Art Post! Please review the information below regarding order processing, shipping, delivery estimates, and missing mail.

Processing & Mailing

Orders are prepared and mailed by asgILLUSTRATION.

Processing times may vary depending on the product, order volume, production schedule, holidays, or other circumstances. Any applicable processing or mailing information will be provided on the product page or in your order confirmation.

For The Sundry Art Post, monthly editions are prepared and mailed according to the mailing schedule communicated for that edition.

A shipping or mailing confirmation means your order has been prepared for postal delivery. It does not guarantee a specific delivery date.

The Sundry Art Post

The Sundry Art Post is designed as traditional snail mail.

Unless otherwise stated, Sundry Art Post envelopes are generally mailed through USPS First-Class Mail and may not include tracking.

Because these envelopes travel through the regular postal system, detailed tracking updates may not be available.

Estimated Delivery Time

USPS delivery estimates are estimates only and are not guaranteed.

First-Class Mail may typically be estimated to arrive within approximately 1–5 business days after mailing, but delays can occur.

To account for normal postal delays, please allow up to 15 business days from the mailing date, excluding Sundays and postal holidays, before considering an order potentially lost.

An order does not qualify as lost solely because it has not arrived within USPS's initial estimated delivery window.

Postal Delays

Mail may occasionally be delayed because of circumstances outside of our control, including:

- weather;
- holidays;
- postal processing delays;
- local USPS service interruptions;
- unusually high mail volume; or
- other carrier-related circumstances.

asgILLUSTRATION cannot guarantee an exact arrival date once an order has entered the postal system.

Missing Mail

If your order has not arrived after 15 business days from the date it was mailed, please contact us at hello@asgillustration.com.

Please include your name and order number so we can review the issue.

For qualifying lost-mail claims, our standard remedy is generally to send a replacement at no additional cost.

If an appropriate replacement cannot be provided, a refund may be considered according to our Refund & Return Policy.

Damaged Orders

If your order arrives damaged, please contact us within 14 days of delivery and include:

- your order number;
- a brief description of the damage; and
- clear photographs of the damaged item and packaging when applicable.

Qualifying damaged items will generally be replaced at no additional cost.

Please see our Refund & Return Policy for complete information.

Incorrect Orders

If you receive an incorrect item, please contact us within 14 days of delivery.

We will review the issue and, when appropriate, arrange a replacement at no additional cost.

Shipping Addresses

Customers are responsible for providing a complete and accurate mailing address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an error before your order has been mailed, contact us as soon as possible at hello@asgillustration.com. We will make reasonable efforts to update the address, although changes cannot be guaranteed once an order has entered processing.

If an order is returned to us because the customer provided an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional postage required to resend the order.

asgILLUSTRATION is not responsible for an order successfully delivered to an incorrect address supplied by the customer.

Returned Mail

If USPS returns your order to asgILLUSTRATION as undeliverable, we will attempt to contact you using the information associated with your order.

Additional postage may be required before the order can be mailed again when the return resulted from an incorrect or incomplete customer-provided address.

International Orders

If international shipping is offered, delivery times may vary significantly by destination.

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country unless otherwise stated.

Customs processing may also delay delivery.

Returns

asgILLUSTRATION does not accept returns or exchanges except where required by applicable law.

Please review our Refund & Return Policy for information regarding damaged, incorrect, missing, or undelivered orders.

Questions

For shipping questions, please contact:

asgILLUSTRATION  
Email: hello@asgillustration.com  
Website: www.asgillustration.com